1 - Checking In and Checking Out
A host will welcome you into Brimstone on your arrival, whilst maintaining the approved social distance and wearing the appropriate PPE. Your key can be sent to your mobile phone and/or santised and left in your room.
For everyone, there will be team members on hand across the site who’ll be more than happy to help whenever you need it.
All you need to do is say goodbye and start planning your next visit to the Lake District, give us a big wave and a shout out on your way out. If you have to pay for anything just call with the CSV number from the card you made the booking with and it’ll all be sorted.
Old school goodbyes are always available from a member of the team along with more hand sanitiser. The option to pay with cash will no longer be available.
2 - Cleaning
All accommodation at Brimstone is cleaned to the highest possible standard. Additional attention will be paid to certain areas to keep everyone safe.
We have taken some accommodation out of service or reduced the length of stay where appropriate to ensure that the team have more time and space to work and achieve the enhanced cleaning procedures. Hand sanitiser and a cleaning kit will be available in your room for anyone that wants to have a go at being a Brimstone housekeeper.
We ask all guests where possible to keep their accommodation well ventilated and leave the balcony door open when you depart.
Along with 2 fogging machines the housekeeping team are tooled up with industry leading cleaning chemicals and products to make sure everyone is as safe as houses.
The cleaning of public spaces mainly takes place when you are asleep (or in bed at least) this will still happen, but you’ll also see more cleaners doing what they do best during the day. We’ll do this with discretion, but safety will be our priority.
We’ll also do our best not to spoil your experience at Brimstone but for the foreseeable future additional cleaning during opening hours will be a thing we will have to embrace
3 - The Reading Room
A Reading Room offering will be in your room on arrival and can be topped up on request.
4 - The ARC'TERYX Bootroom
The Bootroom will be closed until further notice due to cleaning restrictions. We recommend that you bring suitable outdoor gear with you.
5 - Contactless Payment
Cash will no longer be accepted across the site including Wainwrights' Inn. Guests staying on site will be able to charge to their room and pay on departure (see above) or use any form of contactless payment.
Ordering food and drinks can be done from your own mobile device including payment at the time of ordering.
6 - Spa and Fitness & Leisure
Unfortunately, the government’s latest guidelines mean that even from 4th July we will not be allowed to re-open the spa or leisure facilities. However, we’ll be ready to do so as soon as we get the go ahead.
7 - Restaurants and Bars
Tasty new Takeaway treats and room service will be available throughout the site. Ordering and paying from your own device will make it almost too easy.
We will continue to prepare Stove and Wainwrights' for opening within the new guidelines for table service only as soon as we’re absolutely confident we can deliver this safely.
8 - Communications
We are pretty good with the elimination of paper at Brimstone and this is a great time to go all the way. Before your stay all information will be sent by email at least twice.
9 - Staff and Partners
Our team have all been trained in new ways of working in order to keep themselves and everyone who visits Langdale safe.
We’re all having our temperature checked before we even start work and we’re giving our teams the time to ask as many questions as possible so that they’re absolutely confident with our new workplace practices. There’s a lot to take in which includes one way-systems, PPE and social distancing but everyone is super keen to get back to working. All our Risk Assessments and training are in line with the most up to date government guidance.
We’re working alongside a number of trusted partners such as Ecolab our chemical specialists who provide us with all our WHO recommended cleaning products which are used site-wide. We’re also making sure that partners and suppliers own Risk Assessments and practices dovetail with our own.
10 - Cancellation Policy
At Brimstone we have always tried to be as fair as possible on each and every situation where someone needs to cancel a booking. Our best available rate can be cancelled up to 24 hours prior to arrival. Where payment terms were that payment was made at the time of the booking we can move your booking to a new date as many times as necessary, not just now but any time in the future. Refunds can be given where any traveller is not able to travel due to government restrictions.
11 - The Future
No one knows what the future holds ….it’s an age-old cliché, but seems to be more true than ever right now. One thing is for certain, we will be here to offer the best (and safest) possible experience for you whilst you’re visiting the Lake District.