At Brimstone Hotel
Working together to help each other
We continue to work hard and have the safety and welfare of our guests, staff and the local community at the heart of everything we do. Following the very latest Government guidelines, we have implemented a range of new procedures for check-in and check-out, housekeeping, dining and how guests are able to enjoy themselves and get the most from their time with us.
1. Checking In and Checking Out
When checking in and checking out there will be a number of options for the way you can arrive, depart and access your accommodation to keep everyone safe and distanced set out below.
We can send your key to your chosen mobile device(s) which means you can then proceed directly to your accommodation if you have been before and know where to go. You can still get a key on your phone and on arrival we can take you straight to your accommodation – with no need to enter the reception building. We advise that only one guest is able to enter reception at any one time, so you may need to wait if someone is already been dealt with by our team. If you do need to come into reception please remember that from 8th August government guidance is that you must wear a face covering in public areas of the hotel – such as Reception.
Don’t forget to let us know if you are running late or early.
For those of you who want the traditional approach, there will be a single check in desk with a member of the team safely positioned behind their perspex screen with a plentiful supply of hand sanitiser at the ready. They will be happy to check you in or out as we used to but please be aware there might be a socially distanced queue if it’s busy!
For everyone, there will be team members on hand across the site who’ll be more than happy to help you whenever you need it.
All you need to do is say goodbye and start planning your next visit to the Lake District, give us a big wave and a shout out on your way out. If you have to pay for anything just call with the CSV number from the card you made the booking with and it’ll all be sorted.
Old school goodbyes are always available from a member of the team along with more hand sanitiser. The option to pay with cash will no longer be available.
All accommodation at Brimstone is cleaned to the highest possible standard. Additional attention will be paid to certain areas to keep everyone safe.
We have taken some accommodation out of service or reduced the length of stay where appropriate to ensure that the team have more time and space to work and achieve the enhanced cleaning procedures. Hand sanitiser will be in all accommodation and each self-catering unit will have a cleaning kit for anyone that wants to have a go at being a Brimstone housekeeper.
We ask all guests where possible to keep their accommodation well ventilated and certainly leave the windows open when you depart.
Along with 2 fogging machines the housekeeping team are tooled up with industry leading cleaning chemicals and products to make sure everyone is as safe as houses.
The cleaning of public spaces mainly takes place when you are asleep (or in bed at least) this will still happen, but you’ll also see more cleaners doing what they do best during the day. We’ll do this with discretion, but safety will be our priority.
We’ll also do our best not to spoil your experience at Langdale but for the foreseeable future additional cleaning during opening hours will be a thing we will have to embrace.
3. The Reading Room
A Reading Room offering will be in your room on arrival and can be topped up on request.
4 . The ARC'TERYX Bootroom
The Bootroom will be closed until further notice due to cleaning restrictions. We recommend that you bring suitable outdoor gear with you.
5. Contactless Payment
Cash will no longer be accepted across the site including Wainwrights Inn. Guests staying on site will be able to charge to their room and pay on departure (see above) or use any form of contactless payment.
Ordering food and drinks can be done from your own mobile device.
6. Spa and Fitness & Leisure
Brimstone spa will open on Wednesday 5 August but in a limited way and only to Brimstone guests due to the current government restrictions on what we are allowed to offer and of course social distancing. Brimstone guests will need to book their access to the Spa and the treatments that are currently on offer, which are also limited. However we’re confident that you’ll still feel pampered but safe at the same time. Langdale Fitness & Leisure facilities are now open with restricted access and on a booking only system - see here for details
Booking is recommended as we can not guarantee availability
PLEASE NOTE: Langdale Fitness & Leisure Facilities are for the use of Langdale Estate residents only
7. Restaurants and Bars
Both Stove Restaurant and Wainwrights' Inn are open with reduced capacity to maintain social distancing and only offering table service, due to government restrictions.
PLEASE NOTE: Stove Restaurant is reserved for residents of the Langdale Estate only.
8 . Communications
We are pretty good with the elimination of paper at Langdale and this is a great time to go all the way. Before your stay all information will be sent by email at least twice.
9 . Staff and Partners
Our team have all been trained in new ways of working in order to keep themselves and everyone who visits Langdale safe.
We’re all having our temperature checked before we even start work and we’re giving our teams the time to ask as many questions as possible so that they’re absolutely confident with our new workplace practices. There’s a lot to take in including one way-systems, PPE and social distancing but everyone is super keen to get back to working. All our Risk Assessments and training are in line with the most up to date government guidance.
We’re also working alongside a number of trusted partners such as Ecolab our chemical specialists who provide all our WHO recommended cleaning products which are used site-wide. We’re also making sure that partners and suppliers Risk Assessments and practices dovetail with our own.
10 . Cancellation Policy
At Brimstone we have always tried to be as fair as possible on each and every situation where someone needs to cancel a booking. Our best available rate can be cancelled up to 24 hours prior to arrival. Where payment terms were that payment was made at the time of the booking we can move your booking to a new date as many times as necessary, not just now but any time in the future. Refunds can be given where any traveller is not able to travel due to government restrictions.
11 . The Future
No one knows what the future holds ….it’s an age-old cliché, but seems to be more true than ever right now. One thing is for certain, we will be here to offer the best (and safest) possible experience for you whilst you’re visiting the Lake District.